The Brook Promisesm

We are committed to your 100% satisfaction. We will earn your trust with these 4 guarantees:

Responsive service
We will return your phone calls
& emails in three business
hours or less.

Timely delivery
We guarantee delivery & 
pick-ups on the
date promised.

Love your furniture
We offer first week free exchanges
& your initial payment refund
if you’re not 100% satisfied.

Accurate billing
We will resolve your
questions within one
business day.


Furnished Models Work
Brook Advantage Model Program: Complimentary for new lease ups and 50% discount for stabilized communities.

Resident Offer Cards
Exclusive tenant discounts : An attractive incentive to close future business and grow your community.

Co-Sponsored Events
Put us in your corner: We'll create brand awareness for yourr community.

Strategic Partner
Lunch 'N Learns: Leverage our team's experience and grow your markets.

Brook Connect Events
Be our guest: We'll help grow your occupancy and your referral network.

Let's kick it off!
Schedule your community review: Contact your Brook Furniture Rental Account Team Member today!

Our goal is 100% On-Time Performance

Currently, our Company On-Time Percentage is:


Over the past 30 days

You can count on Brook Furniture Rental to arrive at the time scheduled. We are the only national furniture rental company that publishes our on-time performance.

How it works- We systematically track all deliveries and pick-ups to ensure we provide the "Extreme Service TM" that customers have come to expect and appreciate.

  • On the day before your delivery, we will email you a 3 hour window of our estimated arrival time.
  • Our drivers "check-in" once they arrive at each and every destination.
  • Promised versus actual times are compared.
  • On-time performance percentages are calculated.

We are proud to share these on-time results with you. You can schedule your day with "peace of mind" knowing you can count on Brook Furniture Rental to be there on time. We know how valuable your time is and you can trust us to be on time.

For immediate assistance with your home or office furniture rental needs, please contact our concierge department by phone at 877.285.7368.