Our goal is 100% On-Time Performance.
Currently our Company On-Time Percentage is:95%
Over the past 30 days
You can count on Brook Furniture Rental to arrive at the time scheduled. We are the only furniture rental company, (to our knowledge) that tracks On-Time Performance.
How it works- We systematically track all deliveries and pick-ups to ensure we provide the "Extreme Service TM" that customers have come to expect and appreciate.
- On the day before your delivery, we will email you a 3 hour window of our estimated arrival time.
- Our drivers "check-in" once they arrive at each and every destination.
- Promised versus actual times are compared.
- On-time performance percentages are calculated.
We are proud to share these on-time results with you. You can schedule your day with "peace of mind" knowing you can count on Brook Furniture Rental to be there on time. We know how valuable your time is and you can trust us to be on time.
For immediate assistance with your home or office furniture rental needs, please contact our concierge department by phone at 877.285.7368.