Customer Service

By Phone:
US & Canada:
+1.877.285.7368
From outside the US:
+1.847.810.4006
Email: brookconcierge@bfr.com

Hours
Monday - Friday: 7:30 AM to 8:30 PM CST
Saturday: 10:00 AM to 6:00 PM CST
Sunday: 10:00 AM to 6:00 PM CST
We have 3 payment options for you: ACH, check or credit card. Because most of our customers are very busy, please consider an automatic monthly payment. Our preferred payment method is ACH:





Pay by check:
Brook Furniture Rental
24997 Network Place
Chicago, IL 60673-1249

Pay by phone:
Residential Furniture Customers 1-866-276-6547
Office Furniture Customers 1-800-600-8274
Monday – Friday, 8:00 AM to 7:00 PM CST

Residential Furniture Customers
1-866-276-6547
Monday – Friday, 8:00 AM to 7:00 PM CST
Email: Residential Customer Service

Office Furniture Customers
1-800-600-8274
Monday – Friday, 8:00 AM to 7:00 PM CST
Email: Commercial Customer Service

GSA Customers
847-714-3580
Monday – Friday, 8:00 AM to 7:00 PM CST
Email: GSA@bfr.com
When it becomes time to return your furniture, please email or call and we will schedule a convenient time and day to pick it up. You will receive a "call ahead" phone call on the day the pick up is scheduled.

Residential Furniture Customers
1-866-276-6547
Monday – Friday, 8:00 AM to 7:00 PM CST
Email: Residential Customer Service

Office Furniture Customers
1-800-600-8274
Monday – Friday, 8:00 AM to 7:00 PM CST
Email: Commercial Customer Service

GSA Customers
847-714-3580
Monday – Friday, 8:00 AM to 7:00 PM CST
Email: GSA@bfr.com
Our application forms are designed to be easy and quick. We can also do this completely paperless as well. Please use these forms and contact us if you have any questions.

Personal Rental Lease Agreement Application
(for an individual)

Commercial Rental Lease Agreement Application
(for a business or company or organization)
By Phone:
847-714-3580
Email: GSA@bfr.com

Hours
Monday - Friday: 8:00 AM to 7:00 PM CST