Brook Customer Testimonials
Chicago Suburbs
We provide service to the surrounding areas of the greater Chicago area. To the North and Northwest, these areas include the North Shore communities of Wilmette, Kenilworth, Winnetka, Highland Park, Lake Forest, and the communities of Northbrook, Deerfield, Libertyville, Palatine, Arlington Heights, Hoffman Estates, Elgin, Waukegan, and Schaumburg. To the West, this includes St. Charles, Carol Stream, Wheaton, Glen Ellyn, Elmhurst, Naperville, Aurora, Burbank, Lombard, Bloomingdale, andDowners Grove. To the South and Southwest, this includes Bolingbrook, Orland Park, Orland Hills, Oak Forest, Homewood, Flossmoor, Country Club Hills, Willowbrook, and Oak Forest.The following testimonials have appreared as local reviews on search engine sites, emailed to our team members, or have been submitted to us via this portion of our website. Add your own testimonial.
"We had to move out of our home for several months due to flooding. As you can imagine, the experience was traumatic for our family. After 2 months of searching, we finally found a house large enough to accommodate our family and 3 dogs and then we were faced with how to furnish it. We called several national furniture rental companies who behaved like car rental employees, but the instant we called Brook my wife felt at ease. Kim Ashley, our account representative, understood my wife's anxiety and emotionally "held her hand" through the entire ordeal. Kim was incredibly patient and rescheduled several move-in dates and made sure that we were totally satisfied once we moved into the temporary housing. Kim (and Brook) were consummate professionals and made this entire process tolerable. I would recommend Brook without reservation. They're simply the best!"
- Steve
"We have been working with BFR for about 2 years now, and we have always had such a great experience with them. They are very helpful, and they always do their best to please us. I highly recommend working with them. They are great! Thanks for awesome service!"
- Carissa
"We have been working with Brook Furniture for close to 10 years now, and have always had a great relationship. They go out of their way to personalize packages for each of our employees. The process could not be smoother."
- William
"Over the past years Versailles On The Lakes has utilized Brook as our corporate furnished unit(s) furniture provider. The furniture is as impressive as the customer service is. Our thanks and gratitude goes out to all involved with Brook Furniture Rental. Every experience proves why they are the industry leader in products and services! Great Job!"
- Jason
"I would recommend using Brook Furniture Rental to anyone who would like an undivided personal and professional experience in furniture rental. They are the best in the business and will go to any lengths to accommodate. Our experience at LaGrange Pointe was service, professionalism, and customer satisfaction. We thank you Brook Furniture and Honey Beth for a job well done."
- afalco
"I called Brook for assistance furnishing a model suite for my senior living community. My experience with Brook, and Honey Beth in particular, was far more than I could have anticipated. She came to check out the apartment the day after I called, provided excellent recommendations, and was very responsive every time I called or emailed. She even helped arrange all my knick-knacks on the day of move-in without me asking! She felt that one piece of furniture wasn't as ideal as she had hoped in the space, and immediately provided alternate suggestions. Within a day, she exchanged the piece at no additional cost. It has been a long time since I have felt so valued as a customer, and I will definitely be back!"
- Amanda
Our suburban showrooms is located in Elk Grove Village.
