Brook Customer Testimonials
Renting Furniture Online / Internet / Web
Brook Furniture Rental is pleased to rent furniture over the internet, and we deliver rental furnishings in California, Virgina, Maryland, Texas, Gerogia, Wisconsin, and Illinois. Our "Award winning" furniture rental website is designed to make your experience simple and easy. The following testimonials have appreared as local reviews on search engine sites, emailed to our team members, or have been submitted to us via this portion of our website. Add your own testimonial."While being relocated brings about a series of unknowns regarding where to live, how to live, interim living, new job location familiarization, etc. one thing holds true, there are wonderful companies like Brook Furniture Rental which shine like a beacon and come to the rescue to make part of that journey easier. We are relocating from suburban Chicago to north of Milwaukee. Upon making our first call to Brook Concierge Sales, we immediately felt at ease that our furniture rental (for our interim housing) would be handled without a worry. The staff at Brook Furniture have exceeded our expectations with the quality of the furniture provided as well as the quickness in their communications and the professionalism they showed in handling the transaction from start to end. We are grateful with all the changes going on right now, that Brook Furniture was one thing we didn't have to worry about. That's a wonderful thing for us. Thank you!!"
- Dan & Catie Barron, Mequon, Wisconsin
"As a Home Stager in the San Francisco Bay Area I have found Brook Furniture to be an excellent resource for rental furniture to supplement my inventory and satisfy all my customers needs! I highly recommend Brook Furniture Rental for their terrific selection and wonderful customer service."
- Christine Bovo, Benicia
"We have rented furniture from Brook Furniture Rental for the last two years as seasonal renters and have always found their service to be very good. They process the paperwork very efficiently, they respond quickly to any issue, the furniture is delivered and picked up on schedule, and they have an excellent catalogue for choosing furniture. I would highly recommend them."
- Jim Bateman, St. Charles, Ill.
"It was a pleasure to work with Brook Furniture Rental. I would like to thank you all for the amazing attention that you all gave to my daughter and wife while they were in L.A. I will certainly recommend you to whomever I know that can move to L.A."
- Luiz F D'Aguiar,
"We are exceptionally pleased with Brook furniture's response, promptness and pricing on providing furniture for a home we are renting for some workers in the Victorville area. Our representative was gracious, very helpful and followed up to be sure all of our needs were met. We are very pleased with Brook Furniture and would both highly reccomend them to anyone needing furtiture rental and use them again in the future for our rental needs."
- Chris Payne, Adelanto, CA.
"Brook was recommended to me by my company's relocation provider, and they have been a joy to work with. Great value, and great customer service."
- Bill Hamersly, Dallas, TX
"The people at Brook Furniture Rental were great to work with. They were very friendly, and helped make the rental process painless. The catalog on the website made it very easy to mix and match the furniture I wanted, and it also kept a running total of the rental cost so I was sure to stay within budget. And they delivered on time, while I was a work. Great job."
- William, Washington DC
"I would like to thank the Brook Furniture Rental Concierge team for their help. Everything was taking care of in a timely manner. It was a pleasure working with you. Thanks!"
- Jenn, Florida
"We were very impressed by the ease of the entire process and the quality of the furniture. From the sales personnel to the delivery personnel the entire process was highly professional and everyone worked within our difficult schedule. "
- Josh Fein, Carmel by the Sea
"Our experience with Brook Furniture Rental was a positive one. With one easy phone call we were able to secure the necessary furniture for our temporary office. Delivery was on-time as promised. "
- Nancy Baker, Oakland
"Excellent Service! I moved here from Japan for work and needed to rent furniture as quick as possible until my furniture arrived. Even though I requested urgent set up for my furniture, the Brook Furniture Rental manager kindly corresponded with my request flexibly. I am very satisfied at their furniture and with their reasonable price. Thanks."
- Toshi
"Our relationship with Brook Furniture dates back 16 years. They have an excellent customer service attitude, are solution oriented and offer competitive pricing. Brook Furniture is a valued business partner."
- Bob
"Everyone at Brook was very helpful in getting my apartment set up for move-in. They were always prompt in returning my calls and very nice!"
- Julie
"I needed some furniture to stage my home in preparation for sale. I found Brook online and they have an excellent online tool that lets you choose your pieces and builds a list that gets delivered to a representative. The rep was thorough and moved the transaction forward promptly and efficiently. They communicated well in email and phone. They made great suggestions for a piece that was not available. Their delivery crew was courteous and took extra care to avoid damage and kept my home clean. Their prices are good and their policies are flexible."
"We were very pleased with our experience with Brook. They have a large selection of furniture and very competitive prices. Most impressive was the customer service from the services representative on down to the delivery team. Highly recommended!!!"
"I started renting my furniture from Brook Furniture Rental about a month ago. It didn't take me long to place my order and get the paperwork done and I received my furniture within a week. Brook delivered exactly what was ordered and in a good quality. This company really knows what they are doing. Great. Thanks!"
"Brook Furniture Rental has been imperative to the success of my business for the last several years. From their field sales offices to their corporate office I've encountered nothing but great customer service. In addition, they are efficient, well-run company and offer great furniture rental inventory and are competitively priced."
"Excellent service...great furniture. I called on a Wednesday and had all my furniture delivered that Friday! All the pieces were high quality in great condition and the people I talked to on the phone were really friendly and helpful! A great experience all around!"
"We contacted Brook after being told about them from a lot of different apartment complexes. We had our furniture delivered before we showed up on the day we moved in and everything was great. The apartment rep said it was the nicest rental furniture she had seen (who knows if that was just a compliment, or true). The people who helped me through the process were always informative, had options to what I wanted, and understood that I was looking for, and helped me get what I needed! Overall, I am completely satisfied with what we got. I'm even thinking of keeping it after the year is up! The price is worth what you get. I will definitely use Brook Furniture Rental again if we need to rent furniture."
"The process of picking out my furniture and getting it delivered was very easy and efficient. Patricia was the employee that helped me over the phone. She was very polite, friendly, and helpful. Based on my experience with this company, I would definitely recommend others to use them."
"I needed a bunch of tables and chairs with less than a week's notice. The rep was not only helpful and accommodating but she gave me a rate that met our budget. The install took awhile but the drivers did a great job and I got compliments from my boss on the good quality of furniture. Highly recommended if you have little time and need a good price. Thanks!"
"They are very kind and took care of me, even though I have a difficulty in listening English (since I'm not native), but their kind support made this deal possible. Great Service!"
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