Billing Questions: 866.276.6547
Brook Furniture Rental is pleased to rent furniture over the internet, and we deliver rental furnishings in California, Virgina, Maryland, Texas, Gerogia, Wisconsin, and Illinois. Our "Award winning" furniture rental website is designed to make your experience simple and easy. The following testimonials have appeared as local reviews on search engine sites, emailed to our team members, or have been submitted to us via this portion of our website.
"My husband got a new job in CA and we had to scramble pretty fast to get an apartment ready in time for him to start. We put our AZ. house on the market and since a house always shows better with furnishings in it, we decided to set up a temporary residence which would include renting furnishings for a 1BR Apt. I googled Brook Furniture Rental and the rest is history! Everyone I came in contact with at the company, and especially my Concierge Rep. were wonderful. The website made it easy to choose what I wanted and when I was told they could deliver and set up prior to our arrival....well that was just so refreshing and made our transition so much easier. Moving is alaways stressful, but Brook Furniture Rental's Customer Service made a huge difference. Thank You!"
- Cathi Schmoke, El Dorado Hills, CA
"This was my first time renting furniture on a short term lease. Due to the circumstance, I had to move really fast once I moved in to my new apartment. Brook Furniture was able to get everything done within an extremely short period of time and the response rate from their team was unbelievable. I was so impressed at their professionalism and desire to help me during a fairly hectic time (moving is always a pain). They were able to make a stressful time seem easy. I would strongly recommend using Brook Furniture Rental, I know I'll go back to them if and when the time comes. :)"
- Samara, Redwood Shores
"This was my first venture renting furniture and fortunately I chose Brook Furniture Rental. From my initial conversation w/my concierge sales person I was put at ease. Her professional but friendly demeanor guided me through this new experience. She answered my endless questions patiently & confidently. She instantly responded to my emails which was so respectful of my time. She represents the epitomy of "Customer Service". My furniture arrived on time & the movers were polite & efficient. They setup all 3 rooms then cleaned up all packing materials. The furniture is high quality & very comfortable. I would & will highly recommend Brook Furniture Rental to friends and would use them exclusively myself. Many thanks!"
- Robin McGregor, Kemp, Texas
"Patrick and I wanted to tell you how impressed we are with the style and quality of furniture we received in San Jose and working with the Concierge Team at Brook Furniture Rental. The choices were excellent and fit right into the condo nicely. We were quite surprised how comfortable the queen beds are. Thank you again for working with us in both price affordability and helping to achieve the damage waiver fee. Thank You for helping us live like we were at "home"."
- Lisa and Patrick, San Jose, CA
"I wanted to tell you what a great experience I had working with Brook Furniture Rental, and the Concierge Sales Team. They were great at finding me exactly the right furniture at the price I wanted for staging my house prior to sale. They were endlessly patient when I told them, after hours of endless labor that I would have to postpone because of unavoidable developments on my side. I asked if all my information could be saved and 6 weeks later I called again, putting them through the same wringer with product selection. There was always a display of being polite, friendly and helpful. Even after doing all the paperwork my house sold, thus making the staging unnecessary. If I ever have the need to rent furniture in the future, I certainly know what company I'm going to call, and I love the choices of furniture to work with!"
- Susan Solomon
"The Concierge Team assisted me with leasing temporary conference room furniture and chairs for a valued tenant. The team made the whole process painless and easy! The furniture was delivered on time and it looks great in the office. Thank You!"
- Michelle H., Sacramento
"Brook has displayed some of the finest customer service I have ever dealt with. From assistance with selecting furniture to resolving any issues, the Brook team consistently went above and beyond in making sure our rental experience was to our utmost satisfaction. Pat, who was our rental agent, has essentially set a new benchmark for the type of customer service I would hope to expect from any company that appreciates its customers. I would highly recommend Brook to anyone looking to rent furniture who wants a very personal, catered experience when it comes to making your home or office come together how you envision it. Thanks Pat and thanks Brook Furniture!"
- Ian, San Jose
""I am very pleased with the service from Brook Furniture Rental. The Concierge Team were all very helpful in assisting me in finding the furniture I needed. The furniture is very satisfactory, with all the pieces comfortable and attractive. Concierge was also helpful in making a couple of exchanges so that I would be completely satisfied. Thanks for helping me make this temporary move so easy.""
- Marjorie Taylor, San Diego
"Penelope was wonderful! She worked with me every step of the way and made sure that I understood the lease and all my questions were answered! She made the process very simple!. "
- Maureen, Chicago
"Everything was easy...the customer service rep was very helpful and the installation was quick and timely. I would definitely recommend using Brook to a friend."
- Lara Arbid, woodridge
"I wanted to say again how much I appreciate your company and the service provided when renting furniture for my moms house. Everyone was so responsive and friendly. The furniture was perfect for her needs. Thank you, Cindy. "
- Cindy L
"The team at Brook Furniture Rental are the best, both in the price and customer service. I was able to schedule delivery within 48 hours of my first call to them. The furniture is comfortable and met my needs perfectly. They set everything up before I even entered my apartment. If you need furnishings and you want the best quality, the best deal, and the best service, there is only one choice... Brook Furniture Rental."
- Dave, Los Angeles
"I am happy to say I have a had a remarkable experience with Brook Furniture Rental. After some serious mix ups with our bedroom pieces, Jillian at concierge services took it upon herself to spend days correcting our situation even though it had not been her mistake. She really demonstrated the kind of customer service that is to be expected from only the best of the best. We are pleased with our decision to rent with BFR and will be recommending them to our co-workers and friends in the future. "
- Kalee F., Palo Alto
"I am quite pleased with the service provided by Brook Furniture Rental. They met the delivery time and date with no delays and the furniture provided was very satisfactory. I would defintely use them in the future."
- James McGroarty, Corona
"Brook Furniture Rental made the process quick and easy. I am happy with the product, the service and the price. I recommend their service."
"Great experience renting from Brook Furniture Rental. Professional and helpful staff that knows their product and can offer good advice. Delivery people were careful, polite and courteous. Best experience that I could have had! Would highly recommend using them if you need to stage a home for sale."
"While being relocated brings about a series of unknowns regarding where to live, how to live, interim living, new job location familiarization, etc. one thing holds true, there are wonderful companies like Brook Furniture Rental which shine like a beacon and come to the rescue to make part of that journey easier. We are relocating from suburban Chicago to north of Milwaukee. Upon making our first call to Brook Concierge Sales, we immediately felt at ease that our furniture rental (for our interim housing) would be handled without a worry. The staff at Brook Furniture have exceeded our expectations with the quality of the furniture provided as well as the quickness in their communications and the professionalism they showed in handling the transaction from start to end. We are grateful with all the changes going on right now, that Brook Furniture was one thing we didn't have to worry about. That's a wonderful thing for us. Thank you!!"
"As a Home Stager in the San Francisco Bay Area I have found Brook Furniture to be an excellent resource for rental furniture to supplement my inventory and satisfy all my customers needs! I highly recommend Brook Furniture Rental for their terrific selection and wonderful customer service."
"We have rented furniture from Brook Furniture Rental for the last two years as seasonal renters and have always found their service to be very good. They process the paperwork very efficiently, they respond quickly to any issue, the furniture is delivered and picked up on schedule, and they have an excellent catalogue for choosing furniture. I would highly recommend them."
"It was a pleasure to work with Brook Furniture Rental. I would like to thank you all for the amazing attention that you all gave to my daughter and wife while they were in L.A. I will certainly recommend you to whomever I know that can move to L.A."
"We are exceptionally pleased with Brook furniture's response, promptness and pricing on providing furniture for a home we are renting for some workers in the Victorville area. Our representative was gracious, very helpful and followed up to be sure all of our needs were met. We are very pleased with Brook Furniture and would both highly reccomend them to anyone needing furtiture rental and use them again in the future for our rental needs."
"Brook was recommended to me by my company's relocation provider, and they have been a joy to work with. Great value, and great customer service."
"The people at Brook Furniture Rental were great to work with. They were very friendly, and helped make the rental process painless. The catalog on the website made it very easy to mix and match the furniture I wanted, and it also kept a running total of the rental cost so I was sure to stay within budget. And they delivered on time, while I was a work. Great job."
"I would like to thank the Brook Furniture Rental Concierge team for their help. Everything was taking care of in a timely manner. It was a pleasure working with you. Thanks!"
"We were very impressed by the ease of the entire process and the quality of the furniture. From the sales personnel to the delivery personnel the entire process was highly professional and everyone worked within our difficult schedule. "
- Josh Fein, Carmel by the Sea
"Our experience with Brook Furniture Rental was a positive one. With one easy phone call we were able to secure the necessary furniture for our temporary office. Delivery was on-time as promised. "
- Nancy Baker, Oakland
"Excellent Service! I moved here from Japan for work and needed to rent furniture as quick as possible until my furniture arrived. Even though I requested urgent set up for my furniture, the Brook Furniture Rental manager kindly corresponded with my request flexibly. I am very satisfied at their furniture and with their reasonable price. Thanks."
"Our relationship with Brook Furniture dates back 16 years. They have an excellent customer service attitude, are solution oriented and offer competitive pricing. Brook Furniture is a valued business partner."
"Everyone at Brook was very helpful in getting my apartment set up for move-in. They were always prompt in returning my calls and very nice!"
"I needed some furniture to stage my home in preparation for sale. I found Brook online and they have an excellent online tool that lets you choose your pieces and builds a list that gets delivered to a representative. The rep was thorough and moved the transaction forward promptly and efficiently. They communicated well in email and phone. They made great suggestions for a piece that was not available. Their delivery crew was courteous and took extra care to avoid damage and kept my home clean. Their prices are good and their policies are flexible."
"We were very pleased with our experience with Brook. They have a large selection of furniture and very competitive prices. Most impressive was the customer service from the services representative on down to the delivery team. Highly recommended!!!"
"I started renting my furniture from Brook Furniture Rental about a month ago. It didn't take me long to place my order and get the paperwork done and I received my furniture within a week. Brook delivered exactly what was ordered and in a good quality. This company really knows what they are doing. Great. Thanks!"
"Brook Furniture Rental has been imperative to the success of my business for the last several years. From their field sales offices to their corporate office I've encountered nothing but great customer service. In addition, they are efficient, well-run company and offer great furniture rental inventory and are competitively priced."
"Excellent service...great furniture. I called on a Wednesday and had all my furniture delivered that Friday! All the pieces were high quality in great condition and the people I talked to on the phone were really friendly and helpful! A great experience all around!"
"We contacted Brook after being told about them from a lot of different apartment complexes. We had our furniture delivered before we showed up on the day we moved in and everything was great. The apartment rep said it was the nicest rental furniture she had seen (who knows if that was just a compliment, or true). The people who helped me through the process were always informative, had options to what I wanted, and understood that I was looking for, and helped me get what I needed! Overall, I am completely satisfied with what we got. I'm even thinking of keeping it after the year is up! The price is worth what you get. I will definitely use Brook Furniture Rental again if we need to rent furniture."
"The process of picking out my furniture and getting it delivered was very easy and efficient. Patricia was the employee that helped me over the phone. She was very polite, friendly, and helpful. Based on my experience with this company, I would definitely recommend others to use them."
"I needed a bunch of tables and chairs with less than a week's notice. The rep was not only helpful and accommodating but she gave me a rate that met our budget. The install took awhile but the drivers did a great job and I got compliments from my boss on the good quality of furniture. Highly recommended if you have little time and need a good price. Thanks!"
"They are very kind and took care of me, even though I have a difficulty in listening English (since I'm not native), but their kind support made this deal possible. Great Service!"