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Furniture Phone 877.285.7368 Outside the U.S. +1.847.810.4006
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Elk Grove Village - Customer Reviews

We provide service to the surrounding areas of the greater Chicago area. To the North and Northwest, these areas include the North Shore communities of Wilmette, Kenilworth, Winnetka, Highland Park, Lake Forest, and the communities of Northbrook, Deerfield, Libertyville, Palatine, Arlington Heights, Hoffman Estates, Elgin, Waukegan, and Schaumburg. To the West, this includes St. Charles, Carol Stream, Wheaton, Glen Ellyn, Elmhurst, Naperville, Aurora, Burbank, Lombard, Bloomingdale, and Downers Grove. To the South and Southwest, this includes Bolingbrook, Orland Park, Orland Hills, Oak Forest, Homewood, Flossmoor, Country Club Hills, Willowbrook, and Oak Forest.

The following testimonials have appeared as local reviews on search engine sites, emailed to our team members, or have been submitted to us via this portion of our website.  

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"Brook Furniture is wonderful! Chris Mostyn has been an absolute pleasure to work with and has continued time and time again to go above and beyond to meet all of our property's needs. The office staff has been great scheduling all deliveries and pick-ups in a timely fashion. The delivery drivers have been very courteous and work efficiently to meet the residents scheduled move in dates. Thank you again for all that your team does!"
     - Melissa B., Gurnee, IL - October 07, 2016

"Brook Furniture was such a pleasure to deal with. The representative was very informative and patient when I kept changing my mind. The delivery service was courteous and professional. I had to return my furniture within the week due to another move and the representative was very helpful in making this happen. Every business should have employees that are so professional, friendly, knowledgeable about the work they do."
     - Rita W, Streator, IL - March 26, 2016

"You have been such a God send, Paula. Debbie speaks highly of you too. It was kind of her to come and her help was invaluable. I love Brook! The two moving gentlemen were wornderful as well. John and John! Efficient, fast, courteous, and kind."
      - Jacquie 

"We recently moved to Illinois and are renting an apartment while our house is being completed. We rented furniture from Brook and I have to say how happy we are with the beds we have received! I was a bit skeptical about the mattresses; figured they would be uncomfortable but I have to say we have never woken up with an achy back and we sleep so well. The bed and bath collections are wonderful. I would recommend Brook Furniture Rental to anyone who needs to rent any furniture. The staff, also, is wonderful to work with!! "
     - Mary Frey, Woodridge

"I first want to give a BIG THANK YOU to BROOK!! You have been an amazing company to work with from the day that we began using you as a vendor for our Corporate Suites. When I thought there was nothing that you could do to out do their already Superior Service, they have done it again! THANK YOU, THANK YOU, THANK YOU BROOK TEAM FOR HELPING US MAKE THIS DEAL HAPPEN!!! WE TRULY APPRECIATE YOU!!!"
     - Andrea Stewart, RX Housing, Houston

"Brook Furniture has always gone above and beyond to meet our needs along with the needs of our residents. Working with Brook is extremely easy, great quality and the delveries are always on time. Thanks for your professionalism and excellent customer service you continue to deliver! "
     - Kristina Puente, Romeoville

"Excellent customer service! I have worked with Brook Furniture for over 9 years and the customer service is wonderful. It is very refreshing to know that when you need anything the fabulous Brook team will be right there to help you out. The professional yet down to earth personalities of the Brook staff are unbelievable. From our Sales Executive, to our Senior Account Executive, I know that when I am working with Brook I will be given the best customer service that the industry has to offer."
     - Andrea, Romeoville

"We had to move out of our home for several months due to flooding. As you can imagine, the experience was traumatic for our family. After 2 months of searching, we finally found a house large enough to accommodate our family and 3 dogs and then we were faced with how to furnish it. We called several national furniture rental companies who behaved like car rental employees, but the instant we called Brook my wife felt at ease. Kim Ashley, our account representative, understood my wife's anxiety and emotionally "held her hand" through the entire ordeal. Kim was incredibly patient and rescheduled several move-in dates and made sure that we were totally satisfied once we moved into the temporary housing. Kim (and Brook) were consummate professionals and made this entire process tolerable. I would recommend Brook without reservation. They're simply the best!"

"We have been working with BFR for about 2 years now, and we have always had such a great experience with them. They are very helpful, and they always do their best to please us. I highly recommend working with them. They are great! Thanks for awesome service!"

"We have been working with Brook Furniture for close to 10 years now, and have always had a great relationship. They go out of their way to personalize packages for each of our employees. The process could not be smoother."

"Over the past years Versailles On The Lakes has utilized Brook as our corporate furnished unit(s) furniture provider. The furniture is as impressive as the customer service is. Our thanks and gratitude goes out to all involved with Brook Furniture Rental. Every experience proves why they are the industry leader in products and services! Great Job!"

"I would recommend using Brook Furniture Rental to anyone who would like an undivided personal and professional experience in furniture rental. They are the best in the business and will go to any lengths to accommodate. Our experience at LaGrange Pointe was service, professionalism, and customer satisfaction. We thank you Brook Furniture and Honey Beth for a job well done."

"I called Brook for assistance furnishing a model suite for my senior living community. My experience with Brook, and Honey Beth in particular, was far more than I could have anticipated. She came to check out the apartment the day after I called, provided excellent recommendations, and was very responsive every time I called or emailed. She even helped arrange all my knick-knacks on the day of move-in without me asking! She felt that one piece of furniture wasn't as ideal as she had hoped in the space, and immediately provided alternate suggestions. Within a day, she exchanged the piece at no additional cost. It has been a long time since I have felt so valued as a customer, and I will definitely be back!"

Our suburban showrooms is located in Elk Grove Village.

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