Outside the U.S. +1.847.810.4006

Billing Questions: 866.276.6547


We're here to help.

Furniture Phone 877.285.7368 Outside the U.S. +1.847.810.4006
7 Days / Week
24-hr chat
High-quality Furniture

Chicago - Customer Reviews

Our Chicago service area includes the Loop and all the surrounding neighborhoods such as the Gold Coast, Lincoln Park, Wrigleyville, Streeterville, Logan Square, Bucktown, OId Town, Wicker Park, Hyde Park, and the communities of Evanston, Oak Park, and River Forest.

The following testimonials have appeared as local reviews on search engine sites, emailed to our team members, or have been submitted to us via this portion of our website. 

Add Your Own Customer Review

"Since converting from suburban life and work to full-time city work and life, there have been a lot of adjustments. Brook Furniture Rental made the living part convenient, comfortable and affordable. Clients, family and visitors have complimented me on the beautiful furniture and fixtures which were completely chosen by my Brook representative. They worked with my building managers to get everything delivered on time and everything I received was in perfect condition. I do not hesitate to recommend Brook Furniture Rental to my friends, family and business colleagues."
     - Bret B., Chicago, IL - September 29, 2014

"We had a great experience at our building working with Brook and their representative. Our showrooms were looking a little grim and Brook was able to spruce them up and look wonderful. As a result we have been able to increase our production and inquiries of interest. I would highly recommend utilizing Brook for all furniture needs."
     - Rollin , Oak Park, IL - December 13, 2013

"We are seasonal renters in the western suburbs of Chicago for the last 5 years and have used Brook Furniture Rental every year. Their catalogue has great choices, they are prompt on their delivery and pickups, and the one problem we had in five years, they fixed immediately. I would highly recommend them !!!"
     - Jim B.

"Brook Furniture Rental exceeded our expectations and then some, as Realtors it is so essential that our listings are "showing ready" and with Brook's furniture our listing SHINES and stands apart from the competition. The quality of the furniture was A+ and the process was seamless they are a first class service and we would use them again and again! Thanks Brook!!"
     - Shelly and John , Chicago

"Our apartment community at Millennium Park Plaza has had a long term relationship with Brook Furniture Rental for over 10 years. In that time we have found an accomodating staff who go beyond the daily requirements to make sure the furnished units we rent from them are perfect. That is not an easy thing to do. From booking, to accounting to sales we find them flexible and willing to make last minute adjustments that we may need. In this day and age it is hard to find excellent customer service- but they have it down pat and we will continue on this partnership for years to come. Why am I writing this? Positive feedback is a hard thing to come by in our business and I just thought it was time. Thanks!"
     - Terry, Chicago

"Customer service at it's best! I work for a property management company and due to the economy we had more vacant apartments that we have ever had. We decided to try to stage a model unit instead of lowering monthly rents. Thanks to Brook Furniture Rental, we were really able to show future tenants how great the apartments really are. We were able to rent all of our vacant units with the help of the model unit! Every employee that I worked with from Brook was extremely professional and personable, from the consultants, the receptionist, and the movers of the furniture. They were able to work around our office hours, were extremely helpful, and just a joy to work with. I would recommend Brook to everyone, especially other property managers and tenants. Brook Furniture Rental's staff and product really does speak for itself. "

"We had a devastating house fire on Christmas day. We were fortunate to be well insured with a company who immediately referred us to the very best experts in every category to help us recover from our loss (This list includes cleanup crews, dry cleaners to remove smoke damage from our draperies, clothes, art restoration experts, furniture repair, etc.). Brook Furniture Rental was recommended to us as the best company in the business to furnish our temporary home. Once again, our insurance company provided us with a company that was tops in their field. As you might imagine, at the time we were devastated by our loss and preoccupied with the rebuilding process. Brook handled all the finer details and recommended packages that would provide everything we would need for this time, from sheets and towels, to couches, furniture, adequate lighting, and televisions and DVD players. Their expert installation crews installed the new quarters quickly and easily. When we decided we needed a few extras, or had over-ordered too much furniture in a room, they corrected our order swiftly and without explanation. Brook Furniture Rental made what would have been a painful process into one less thing we had to worry about. I would recommended them to anyone."

"I happily recommend Brook Furniture to anyone looking to furnish an apartment or office, or stage a home. They respond quickly, deliver a wonderful product and always follow-up. I have been very impressed with their customer service and their attention to detail - and their quality controller does an excellent job putting everything in its place during a set-up. You just walk in and everything is done. They make my job truly effortless."

"Upon relocating back to Chicago, my family and I moved into temporary housing while waiting for our new home to be built. Rather than moving all of our furniture twice, we decided to put our furniture in storage and use Brook Furniture Rental to furnish our 2-bedroom temporary apartment. We could not have been happier with our decision! I worked closely with the sales manager at Brook to select furniture that best suited our personal style, our lifestyle (two children under the age of 2), and our budget. All of the furniture arrived as anticipated and was in excellent condition. We would certainly use Brook Furniture again and recommend them to others!"

"I have been a customer of Brook furniture since 1999. I use their services exclusively for the luxury high rise building because of the team in Chicago. I am guaranteed personalized services, quality and follow up."

"Great customer service. Really quick turnaround times in getting furniture to any location in Chicago. The company and its team of people all worked in a coordinated effort and I really feel like they are there to help make the customer happy."

Our Chicago showroom is located at 222 N. LaSalle (where LaSalle meets Wacker).

facebook twitter linkdin pinterest google-plus