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Walnut Creek - Customer Reviews

Our service area includes Oakland, Walnut Creek, Pleasanton, Lafayette, Richmond, San Leandro, San Ramon, Alameda, Berkeley, Corcord, Hayward, Danville, as well as the surrounding areas in Vallejo, Sonoma, and Napa. 

The following testimonials have appeared as local reviews on search engine sites, emailed to our team members, or have been submitted to us via this portion of our website.

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"I have worked with several different furniture companies in my time and Brook Furniture Rental is by far my top choice. The reviews from others speak for itself. Customer Service and product is what comes first for me over price. I definitely go by the saying, "you pay for what you get". Talking to Debra is like a breath of fresh air. She is absolutely pleasant and also makes sure that the job gets done correctly. I would recommend Brook Furniture to anyone who is looking for great quality with fantastic customer service."
     - Stephanie, Pleasanton, CA - April 07, 2014

"My account executive was exceptional and went out of her way to be helpful and responsive. This is not my first furniture rental experience, but because of her it was my best."
     - Tiffany K., Dublin, California - March 28, 2014

"I work with  Brook Furniture Rental to stage my real estate listings. Debra's staging consulting expertise and Brook Furniture Rental inventory of attractive and quality furnishings take the market appeal of my real estate listings to the next level. I consistently achieve top selling prices with the staging advice and furniture rental from Debra . I highly recommend Debra and Brook Furniture Rental."
     - Pete S., Walnut Creek, CA

"Debra and the Walnut Creek team have, for years, been the definition of true customer service. I refer our residents with pride to Debra, because I know they will receive excellent service. My residents always express gratitude with me for having referred them to Brook, and especially Debra. I cannot name a more professional and attentive service than that provided by Debra and the Brook team."
     - Alvaro L, CA

"I was VERY impressed with the professionalism, efficiency, and accomodating nature both of all the BFR staff that worked on our project showed.  From inception to installation, this project has gone very smoothly and you have provided us with excellent customer service.  Thanks for all that you have done on this project and please extend my thanks to Marcos, Frank, and all the rest of the guys as well."
      -Pam, Martinez, CA

"I contacted Brook on very short notice in regards to renting furniture and having it delivered asap to our new apartment. The Brook team managed to get everything sorted and delivered within 48hrs which was amazing considering it was days before the 4th of July holiday. The delivery guys were efficient and friendly and had everything installed within 40min. Thanks to Brook and their team for doing a great job!"
     - Prue, Alameda

"We are conservative and like to see what we are renting. So Brook's very nice showroom was a big plus for us. The staff there was super helpful in aiding us to get what we needed (and no more) at a cost we could afford. It was delivered by really nice guys with great attitudes. The furniture was solid and confortable, but the dining room table was too big and we sent it back. We guessed it would result in a big fuss, but no. Again, the staff helped us finding the perfect fit and new delivery 4 days (including a weekend) later. We are happy. It was a good experience for us. In sum, I would recommend Brook to anyone without reservation. Bruce "
     - Bruce, Minneapolis/San Ramon

"I'm so pleased with the level of customer service that I always receive with Brook Furniture Walnut Creek Show Room. We have had a very long relationship with BFR and they are defiantly referral worthy. Anytime I have called to get quotes for our residents I'm always warmly greeted over the phone and they’re always very prompt in providing me with the information I need. I'm very impressed with everyone I've worked with. The staff there is absolutely Awesome! "
     - Ballena Village Apartments, Alameda

"It is a pleasure to work with Brook Furniture Rental. Your experience with Brook will be nothing but the best. They are easy to work with and always satisying customers. We are happy to work with Brook and we know you will be too!"
     - The Lodge at Napa Junction, American Canyon, Ca

"Brooks Furniture is top notch and their quality of furniture and selection surpasses their competition. Our staff contact at Brook is so helpful, informative and professional. I have used Brook to stage my models and it always turns out beautifully. The prospects want to rent them as-is with the furniture! Thank you so much Brook staff for your help and professionalism!"
     - Lisa, Pleasanton

"Working at Stoneridge Apartments in Pleasanton, we sometimes need furnished apartments. I have had the pleasure of working with the Brook staff, they have always been very professional. One of their staff comes on site to teach us how to help our residence furnish their homes. Their help with navigating this site and their support is awesome. They are always available to be reached with any questions we have. Thank You Brook!"
     - Christina, Pleasanton

"The customer service and expert advice I received was extremely positive and impressive. I'd like to recognize the service of the talented Brook staff from the store...they were very patient and professional."
     - Natalie, Walnut Creek

"I have had the opportunity to work with Brook Furniture over the last 4 years in the East Bay. Each and every time has been my pleasure, they are always friendly, knowledgeable and efficient, the deliveries are on time as scheduled and they are helpful, patient and easy to work with. Recently, I had a company training at my site and I needed chairs and tables. I contacted Brook for help. She put us in touch with the commercial department and they were able to accommodate me on short notice. The customer service I have received from Brook is simply top notch. Everyone I have come in contact with at Brook furniture has had the same professional, friendly demeanor, I love doing business together! "
     - Michelle, Pleasanton

"Our firm had to set up a temporary location within a very short timeframe, and Brenda and the entire Brook team, - from the paperwork to the final delivery and close-out- were professional, accommodating and friendly. Their prices were also the lowest. I highly recommend them to anyone who needs to set up a large office."
     - Jiyoung, Oakland, CA

"Working with Brook Furniture in Walnut Creek is a dream-come-true! They take the stress out of moving! I work for a national apartment management company and have had experience with multiple furniture rental companies. It takes only minutes to set up a rental agreement for our residents with Brook Walnut Creek. Their customer service is second to none. Whether it is a rush move-in (sometimes the same day), a furniture exchange,an upgrade or a change to or from furniture, housewares, or electronics,they do it with sincere pleasure. Occasionally our residents will visit the showroom to "try out" the furnishings and happily report back to us that they have received excellent and helpful professional assistance. The beautiful way they stage our models helps make my job of leasing an apartment home so much easier! Brook Furniture is my favorite vendor to work with! If you are shopping for rental home goods, choose Brook in Walnut Creek! You will be happy you did! DEBRA, MARY, AND SOMMER ARE THE BEST!!! "
     - Lisa, Walnut Creek

"We contacted Debra Powell to provide furniture for our home that we are currently trying to sell. She immediately went out to the house and came back with a list of products that she thought would go very well in our house. Our home looks fabulous with all the furniture that was provided by Brook and we were able to stay within our budget. It was a very easy process to get approved with Brook and the delivery of the furniture was very smooth. We will definitely recommend Debra and her team at Brook and be calling her again to furnish our other homes that may go on the market."
     - John, Walnut Creek

"Debra Powell is always very helpful and friendly. She regularly checks in with me to see if I have any questions. She also advises me of new products and features on the Brook website. She is a great asset to the company! "
     - Marie, Livermore

"Brook provides great products, but what impresses me the most is the exceptional customer service. I have worked with Debra Powell for several years and she is always prompt, courteous and responsive. The dedication to her clients is outstanding. In a world where we have so many choices, I choose Deborah and Brook. I know they will take care of my client's needs and they back it with their 100% Satisfaction Guarantee. "

"Having the chance to work with Brook Furniture is a true delight! Simplicity when dealing with vendors is such a nice and refreshing way to do business, especially being the property manager of a large and busy property! Brook is always helpful and always very pleasurable to work with! Keep up the good work!! "
     - Donna, Fairfield

"Just moved from overseas to San Ramon, and we struggled to find a rental apartment. I thought it would also be difficult finding rental furniture but it wasn't indeed! Sommer S.Cates handled everything with competence, patience and care... I'm really positively impressed. Everything was set up quickly and without a mistake. I strongly recommend this company for the professional, friendly service, quality furniture and excellent price."
     - Enrica, San Ramon

"We are staging my parents home for resale and cannot say enough about the excellent advice and service we received from Brook Furniture Rental. Anticipating our needs, Edith Gomez and Mary Baird prepared us perfectly and everything (right down to the move in) went exactly as they said it would be. Our experience was very impressive."
     - Susie Thomas, Walnut Creek

" I am a Realtor, and I stage all of my own listings. On the occasions when I need furniture for a vacant listing or to supplement what the owner already has, I call Debra Powell at Brook Furniture Rental. She knows her inventory well, makes suggestions to fit within the client's budget, has an eye for choosing just the right piece to enhance a specific area, and is there for the delivery. She is efficient, responsive and does what she says she is going to do! Thank you, Debra! You and your team at Brook are great to work with!"

"Our team at Renaissance Condos has enjoyed and appreciate the professionalism and excellent customer service that Debra Powell and her Team at Brook Furniture Rental has provided to us and our residents."
     - Marlon, Concord

"We are impressed with your staff at Brook Furniture Rental! Edith Gomez, handled our rental with warmth and professionalism and provided us with excellent customer service that made us choose Brook Furniture. Thank you for not only having quality furniture, but quality people that make your company outstanding."

"Brook Furniture Rental was great to work with in setting up furniutre for a complete home. Edith Gomez was amazing to work with and I highly recommend anyone needing to rent furniture to work with her. She made my rental easier and helped in every area. She even helped with the delivery. She was always available to answer questions and was happy to help. Next time I need to rent furniture I am coming back to Brook Furniture Rental."
     - Holly Herman, El Dorado Hills

"I tried a few rental places first, and was so confused and frustrated. When I called Mary, she walked me through it and made it so easy! It was one thing less to worry about with our cross-country move. She worked with me on delivery dates and made it go smoothly. The guys came to deliver the furniture right on-time and half an hour later the home-wares department arrived, made the bathrooms look like an upscale hotel, even with shampoo and fan-folded towels They put all the kitchen stuff where it made sense and even left a basket of snacks and spaghetti stuff on the counter so we could eat here on day 1. It couldn't have gone better. At least one thing with this move was easy and smooth. Now if Mary could just help me with the rest of this stuff... :)"

"Brook Furniture Rental aces in Customer Satisfaction. The management staff is extremely well trained keeping customer comfort and convenience in mind. The Senior Accounts Executive that worked with me was Ms. Edith Gomez at the outlet in Walnut Creek, CA. The rental furniture is of high quality, and they made sure each and every piece of furniture that was delivered to me was sturdy and palatable to the eye, besides delivering comfort and luxury to the family. Edith was very respectful from the very beginning, and tried her level best in keeping me happy and satisfied with what I was getting, from Brook Furniture Rental. She made exchanges seem effortless, and worked her way seamlessly to ensure our comfort with the furniture delivered. She as an employee definitely gets a BIG 'thumbs up' from me!"

"We use Brook for our corporate rental program and we couldn't be happier! They are very friendly and professional and their furniture always looks great. I would recommend them without reservation."

Please visit our Walnut Creek showroom.

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