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Sunnyvale - Customer Reviews

Our service area includes the cities of Santa Clara, Sunnyvale, Cupertino, San Jose, San Mateo, Menlo Park, Mountain View, Palo Alto, Atherton, Woodside, Redwood City, as well as the surrounding areas of Fremont, Santa Cruz, Monterey, Pebble Beach, Carmel, Foster City, and Half Moon Bay.

The following testimonials have appeared as local reviews on search engine sites, emailed to our team members, or have been submitted to us via this portion of our website. 

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"Laleh and her team are fantastic. It doesn't matter what the situation, Brook gets the job done with class and ease. All of my clients have been satisfied with the level of quality, timeliness and overall service. I will only use Brook for all of my client's needs. Best, Colleen"
     - Colleen - May 10, 2016

"Laleh was so helpful to our client... she coordinated a furniture rental delivery on a rush basis. As with all the Brook staff, she is professional, reliable, has great follow through, and always a pleasure to work with! I highly recommend this company to anyone in need of rental furniture. Their quality and professionalism is admirable!"
     - Sand Cove Apartments, Foster City, Ca.

"Brook Furniture Rentals met all of my needs for a short term stay in an apartment. My rep was extremely helpful and professional. I would definitely recommend this company..."
     - Marianne, Los Gatos

"Visiting a new city is exciting, but arranging a new residence can be stressful, especially when said residence is an unfurnished apartment. Enter Brook Furniture -- after explaining my situation, Brook put together a package that met my needs at a fair price. Best of all, everything was delivered and set up before I arrived, right down to a tasteful dining room place setting, so all I had to do was walk in, unpack, and start living. My thanks to Laleh and her team from Brook Furniture for making my transition so much easier. "
     - Ed K., Palo Alto

"We have been coming to the Stanford West apartments for the Winter quarter for a number of years and have had Brook Furniture Rental provide the furnishings. They have done an excellent job. The furniture has been of high quality and their service has been prompt and accurate. More over, the staff at Brook is friendly and helpful in selecting what one needs and in making all the arrangements. They have taken the hassle out of the move and made it easy and pleasant."
     - Douglas Scalapino, Palo Alto

"As a first time Furniture Renter, I found Brook Furniture to be very accommodating and wonderful to work with. I was able to meet the staff and work hands on, with my furniture selection. They made the process easy and stress free. I had some space issues after the furniture was delivered and Mark immediately took care of it. He scheduled for same day delivery and worked in expediting the correct furniture to meet my needs. Brook Furniture gets 5 stars from me, based on customer service alone. They also get a 5 star rating for furniture quality and furniture selection. Thank you Brook Furniture for making my move simple and stress free! "
     - Angie Cunningham, San Mateo

"We have just relocated through work from UK to US. We have been overwhelmed and grateful for the quality of Brook's service. Their staff were polite and efficient and the quality of their finish was amazing. We were able to move in 24 hours after I placed the order. The kitchen utensils are spot on for needs and we enjoyed the first hassle free home cooked meal last night since we arrived. It would have been more than feasible to walk straight off the plane last week into the house as the beds were made up, the kitchenware stacked in the cupboards and the table laid, even down to enough food to cook our first meal! In retrospect this would have been by far the best option rather that the time we have spent in a hotel/apartment which has been very grim. I can througly recommend Brook for anyone in a similar situation."
     - Sue Doherty, Los Altos

"Our Capitola branch was recently damaged by a fire. Brook Furniture Rental provided us with temporary furniture for a couple of months until our new furniture arrived. I was very pleased with the quality of the rental furniture and also how smoothly the delivery, setup, take down and removal went. I would definitely use Brook Furniture Rental again in the future should the need arise."
     - Leon, Capitola

"Brook Furniture Rental offers a large variety of beautiful furniture and we trusted Shelley in the Los Altos Showroom for her taste and expertise to put together our furniture package and she did a fantastic job. I was extremely pleased with her level of professionalism alongside her kind and helpful attitude. The furniture arrived in great condition and in the time frame it was promised. It was a pleasant experience and I highly recommend Brook as a solid company for others in need of rental furniture."
     - Jennifer B.

"Shelley has been a fantastic support for our client in the San Francisco area. She has been friendly, accommodating and responds to requests in a flash. This has been my first experience with Brook Furniture Rental and due to the great service, I have no desire to use anyone else in the Bay area."
     - Stacey, Tacoma

"Oh my Gosh... I called Vicki 3 days before a home I was listing was to go on the market. She spent an hour with me on the phone designing rooms and picking appropriate furniture for the style of the house. They did the installation the next day. Not only were they reasonably priced, but on time, professional, clean, helpful and fun to work with. Vicki came out and helped set the rooms. I am THRILLED with Brook furniture rental. And to top it off we had 200 people come through the open house in 2 days and sold the house over asking price (by a lot) and with 10 offers on the 2nd day on the market. I could never have done it without them. I will always include them in my home sales. THANK YOU SOOOO MUCH. Great team, great service, great results! Pam Rodgers Intero"
     - Pam Rodgers, Campbell

"I am here in the bay area for 6 months due to a job transfer and found Brook Furniture Rental on the web. I called them to get some information, and the lady I spoke to was so nice and sweet that I didn't even need to shop around anymore. I did everything over the phone and within 15 minutes she e-mailed me all the paperwork. The next day I had my furniture in my apartment. The furniture looks fantastic for such a great price. I couldn't be happier. The customer service was outstanding and the drivers were so nice and well trained. The rep called me the next day to make sure I needed anything else, and helped me select more items since I needed some extras. I have never seen a customer service like this. This is a great Company. I would suggest Brook to anyone who is in need of furniture. My contacts at Brook are Laleh and Shelley. Make sure to talk to them if you need to feel like such a VIP. :)"
     - Brandy

"I am a student at Stanford University and just moved to the Bay Area from East Coast. I contacted Brook a couple of weeks prior to my arrival and did the entire transaction via phone and email. It was probably the easiest part of this major move for me. The furniture was delivered to my apartment a day before I arrived and once I got in everything looked perfect as promised by the Brook rep. I am very happy with the customer service, the furniture quality, and the very reasonable price I am paying for the monthly rental. Thank you for all your help."

"My husband and I just relocated to Silicon Valley for a summer contract job and we needed furniture for 6 months. We did a search online and Brook caught our attention. It was a very pleasant experience from the time we contacted the showroom all the way till the delivery of furniture which was conveniently the next day. The lady in the showroom was very helpful and patient, she replied to every question in detail and spent a good amount of time helping us select the furniture. We definitely recommend Brook to anyone who is in the market to rent furniture: Very nice and helpful staff, great furniture, and super fast and easy transaction."
     - Kwilliams

"My experience with Brook was excellent from the time I contacted the showroom till I received the furniture. The lady in the showroom was very sweet, helpful, and knowledgeable. She was very focused on working with my budget while selecting the right furniture for me (unlike the other pushy sales people you come across these days). I was also very hesitant when I realized all the selected furniture is from their "level one" - the least expensive line. At Brook I was assured that if I wasn't pleased with the quality of my furniture I can exchange it the next day without an additional delivery charge, so that gave me more confidence to at least try it and see what happens. All I can say is that I'm very glad I took her suggestions, my apartment looks great and feels like "home" as the furniture has been tastefully selected. My sofa looks and feels literally brand new. I definitely give Brook two thumbs up and will definitely go back when I need to rent furniture again."
     - Boxter

"I rent furniture from Brook every year that I am here in town, and I have been 100% satisfied every single time. The furniture is beautiful and the service is outstanding. I always get what I ask for, and never see any surprises. I strongly recommend Brook Furniture Rental if you need to rent furniture. Everything can get done over the phone in less than 15 minutes. The Los Altos team is wonderful and very responsive. Very knowledgeable, and professional. Great Company."
     - Sue

"I work for several different apartment communities, where residents are moving from out of state, or are in the Silicon Valley for a work contract. These residents don't want to deal with the added stress of bringing all of their furniture and placing it in storage until they find a home. I have sent my residents to Brook and have heard nothing but kind words and satisfied customers. I can always count on Brook to make my residents feel at home, when they are far from their own!"
     - Lauren

"I have rented furniture from Brook Furniture Rental for my family who were here in town temporarily. The wonderful service I got from day one from the Los Altos team has been something I have never experienced before. Their professionalism, knowledge of their furniture, and familiar with all sorts of different customers was unbelievable. My family couldn't be happier with the furniture, color, style, quality, and condition. I got the delivery within a day and the whole process took only 30 minutes. The outside sales person was on my delivery making sure everything was OK and the inside sales person called me the next day if there is anything else I needed. I never had to wait for anything as their responses to my phone calls or e-mails was very prompt and quick. If you need furniture rental, Brook is the way to go. They are the BEST! Call them as I know they also do office furniture, staging and etc.. You will not be disappointed."
     - Heather

"Working with Brook Furniture Rental has been a great experience for me. I cannot even begin to explain how professional the staff in Los Altos showroom is. Their high end furniture has made it very easy for me to make my decision. Brook Furniture Rental's website WWW.BFR.COM has an on-line catalog where you can do it all and create your order and just ask for delivery. I strongly recommend Brook if you are in the area and need temporary furnishing. My family has also used Brook when they were selling their house. They offer complimentary consultation and will help you stage our house in the most beautiful way possible. Call them today as you will find yourself very happy to choose a company like Brook Furniture Rental."
     - Tina

"My husband and I have contracted the services of Brook Furniture rental on two occasions to provide furniture and household wares/items. We received excellent service from them (especially Laleh), they are very professional. We just tell them what we want, they come up with suggestions, and decisions are easily made. We like dealing with Brook Furniture associates, they know their business and they are just a phone call away. They answer calls and phone messages promptly and you don't have to stress over not receiving a reply or having a delay in your transaction. You are assured of on-time delivery of your furniture, furniture/household/bathroom set-up, just picture perfect, very impressive! If you change your mind, exchanges in furniture are done immediately. I would recommend them to those looking for furniture rentals."
     - Karen

"Brook has done a great job for us. Our needs developed very quickly and Brook was able to get us quality furniture on very short notice. The service and support has been excellent. We have been very satisfied!"
     - Imigliore

"My company has a solid business relationship with Brook Furniture and I always use them whenever any of my clients need a furnished home. My experience with Brook Furniture has never been anything less then spectacular. They are very professional, a delight to work with, highly proficient, always positive and come through when needed the most. They offer some of the latest designs and highest quality furniture compared to other furniture rental companies. Vickie, Wendy, Jessica, and Rebecca are simply the best! Brook has different deals and packages to work for any budget for short and long term furniture needs. If you are looking to rent, or even purchase some furniture then I highly recommend that you at least check out Brook Furniture. It will be some time well spent. I've already recommend some good friends this place, and they all loved what they were able to get from them. They are truly one of the few companies out there that believe in 100% customer satisfaction."
     - Mike S.

"I work for a high end luxury apartment complex and my clientele expect the best all the time. I of course do my best for them, but working with Brook for our clients has always been promising. They are on time, they have a great selection of furniture and are always willing to go the extra mile for me and my clients. The representative for Brook is always willing to help with a positive attitude. I can tell she puts her all in the company she works for. I appreciate the business relationship we share because I know my clients will be well taken care of with Brook furniture!"
     - Raul

"I have worked with Brook Furniture for more than 5 years. They have always showed great customer service. As their client I have not been let down nor have my clients. Brook comes the day before my move-ins and sets up the home. When my residents move in the following day they are always pleased with the furniture selection and arrangement. With all the wonderful experiences I have had with Brook I plan to continue my business relationship with them for many more years to come."
     - sdavison

"My apartment community has been using Brook Furniture for about 6 years now and they are great!! The furniture is delivered in a timely manner, always looks nice, and the representatives in the showroom are always courteous, efficient, and thorough! They are also always available to set up a unit for me at the drop of a hat. I would highly recommend Brook Furniture to any company looking to impress corporate clients or just for a family who needs accommodations."
     - Nikki

"Brook Furniture is one of the top rental companies in the Bay Area. If you want personal service please call Brook Furniture. I have sent many of my clients to them and they have had great experience. The staff is very professional. The experience is great from the top down! The delivery drivers are so careful and courteous. I will continue to send them my business! :)"
     - Christina

"Their company is very fast in delivering the furniture as soon as I ordered them they came within 2 days. If you need your furniture ASAP they are definitely for you. The person that helped me was Laleh she was very professional and very attentive to my needs. They definitely go out there way to make it a great customer experience. Next time I'm in need of some furniture rentals I will definitely call Brook again. They make renting furniture easy and hassle free."
     - Edgar

We have our showroom conveniently located for you at Sunnyvale.

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