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Furniture Phone 877.285.7368 Outside the U.S. +1.847.810.4006
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High-quality Furniture

San Francisco - Customer Reviews

We provide furniture rental service to all parts of San Francisco as well as to the surrounding areas in Marin County such as Sausalito, Santa Rosa, San Rafael, San Anselmo, Mill Valley, Tiburon, Oceanview, Kentfield, Ross, and Larkspur. 

The following testimonials have appeared as local reviews on search engine sites, emailed to our team members, or have been submitted to us via this portion of our website. 

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"Alona, Job well done, dealing with a difficult situation and making it work, everything is great! I knew from the way you sounded with such a terrific attitude from the beginning that you would not give up. I appreciate everything you've done and how you hung in with me more than you'll ever know! Thank you, Annie"
     - Annie, Santa Rosa, CA - March 24, 2015

"I just wanted to say that your delivery guys are awesome! I have always thought so but after dealing with 2 sets of delivery guy on an installation I was reminded how great they are seeing them today. Please give them my thanks for always being on time, cheerful, careful and tidy!"
     - Dana, San Rafael - November 19, 2014

"Have worked with Brook on multiple projects and I couldn't be more pleased. They have enabled me to pull off the most challenging and time-sensitive projects seamlessly. The online selection process is so easy, the furniture always looks fantastic, the delivery guys are the most professional/respectful movers I've ever seen and I'm pretty sure my account executive has a magic wand - she's that amazing! Bottom line - Brook always makes me look great and I would highly recommend them to anyone looking to lease quality furnishings."
     - Angela D., Millbrae, CA - October 11, 2014

"The room looks gorgeous! You did an amazing job with very little direction and everyone here is really happy with the results. Your guys did a great job bringing everything in, up and down stairs, through narrow twists and turns, and got it all set up in a flash. Thanks again!"
     - Eric, Sausalito, CA - October 10, 2014

"To the account representative(Alona) and the delivery personnel (Roberto), it has been a great experience. I have been in contact with Alona at the San Francisco showroom off and on for awhile now, requesting information for perspective clients staging needs. I am glad to say I have finally had the opportunity of actually using Brooke Furniture Rental for my staging needs. Alona has always been of great assistance and guidance. She has always been easy to deal with and does her job very well. On delivery day I was not happy with the sofa and chair for the family room. The delivery guys removed the 2 pieces. I called the office to arrange for replacements. Next morning when I arrived at the clients' home the replacement sofa and chair were in the family room. No trama no fuss - customer service with a smile. Your people are very good at what they do. From the selection of furnishings, to client communication, to the delivery personnel; I wanted to be sure to let the people I have been dealing with know what a positive experience this has been."
     - Eileen - December 11, 2013

Exceptionally impressed with BFR. From making the selections on-line, to working through the lease and delivery coordination with Paula (my concierge) to Roberto and Antonio managing the actual delivery today, everything was flawless. A very stressful process was virtually effortless thanks to their system and staff. It''s hard to believe the entire process - from ordering to delivery - took less than a few days. I also appreciated Roberto and Antonio waxing the furniture prior to their departure. Top notch. Excellent experience.
     - Christinia Berkely

"Our Customer Service Rep extraordinaire was truly superb orchestrating a last minute rental for our family while we were in the UK. She was on top of every detail while always baring in mind the 8 hour time difference. And again, when we needed a rush pick up of our rental furniture, she took tremendous care of it and took into account our various limitations and constraints. Many thanks to the Concierge Team and Brook furniture. Oh and the Tiburon sofa and chairs were soo comfortable:)"
     - Sheena Bogan, Mill Valley

"The furniture looks fantastic! And your delivery guys were very nice and very helpful. A great experience all the way around. Thanks for all your help. "
     - Leslie, San Francisco

"We are impressed with the kindness extended to us by one of your staff members: Wendy Fong. She patiently walked us through furniture choices with clarity and ease. Her focus on providing excellent customer service is a credit to Brook Furniture Rental. Thank you for staffing such wonderful people!"
     - Iris, Emeryville

"If you are one of those who feel that renting furniture is a better option than buying, or looking to furnish your apartment for short term, Brook Furniture Rental is the right place for you. They have some of the latest designs in furniture with a pretty decent inventory and considerably low prices as compared to competition."

"A few months ago we rented furniture from Brook Furniture, and we were very impressed with their monthly pricing and their service. Their staff was very professional and very helpful. We highly recommend them."

"We recently completed an eight month (though originally anticipated two month) corporate lease with Brook Furniture, and were especially pleased with the service Brook provided. Modifications were necessary once the apartments were occupied, and the changes occurred quickly, and at our convenience. Alona with Brook could not have been more professional, and yet was so personable. She was terrific, and a joy to work with. Our company, and those who stayed in the apartments, could not have been more satisfied."

"Brook has an excellent selection of furniture and I got just what I needed without being committed to pre-determined packages offered by competitors. The process was easy and the staff was eager to assist me."

"Our property has only used Brook Furniture for our corporate rentals for the past 2.5 years. I've worked with both Alona and Wendy on numerous occasions, and they are both incredibly professional, helpful, friendly and knowledgeable. I never have to worry about whether or not a lease/rental will be correctly put together and their follow-thru is consistent. This company is very reliable and easy to get in contact with. Unlike other furniture companies that I've dealt with, I don't have to call around to so many different people to handle various tasks (such as set-up, housecleaning, model arrangements, pick-up etc). They are very easy to work with and I would definitely recommend their services to any other company or individual looking to rent furniture."

Please visit our San Francisco showroom!

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