Billing Questions: 866.276.6547
Information about our Organization
Because we gather certain types of information about the visitors to our website, you should fully understand our policy surrounding the gathering and use of that information. This privacy statement discloses what information we gather and how we use it.
Information We Collect
In general, you can visit the Brook Web Sites without telling us who you are or revealing any personally identifiable information about yourself. We may track the Internet domain address, (where possible) from which people visit us, but not the e-mail address, and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
There are times (for example, when you request a furniture rental quote, etc.) at which we ask you to provide certain information about yourself, such as your name, rental address, billing address, telephone number, email address, cell phone and fax number. We also maintain a record of your online product requests. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to rent products, or access certain services, offers and content on our web site.
We also collect non-identifiable information through the Brook Web Sites, including your time of visit to the web site, as well as certain preferences you have expressed regarding our products.
Use of Your Information
We use the personally identifiable information you provide for internal purposes, such as confirming your rental request, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Brook. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our marketing partners, advertisers or other third parties for research purposes. In such cases we might share and cross-reference information, including personally identifiable information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. You may choose not to have your information shared with these third-parties by opting-out. If you choose to opt out, Brook will not disclose your personal information to third-parties for marketing purposes. You will also not receive direct mail, telephone or e-mail solicitations for products or services from Brook or third-parties based upon information you provide to Brook if you opt out.
To opt out, please contact Brook according to the following information and indicate that you would like to opt out of Brook sharing your information with a third party and that you do not want to receive solicitations from Brook. Please contact us at:
Brook Furniture Rental, Inc.
100 Field Drive, Suite 220
Lake Forest, Illinois 60045
Monday – Friday, 7:30 AM to 8:00 PM CST
Saturday, 10:00 AM to 6:00 PM CST
Sunday, 10:30 AM to 6:00 PM CST
We may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. We may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. Your personally identifiable information may be provided to a party if we file for bankruptcy, or there is a transfer of the assets or ownership of Brook in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.
Brook does not knowingly collect personal information from children under the age of 18. Children are not permitted to use any Brook Web Site or services, and Brook requests that children under the age of 18 not submit any personally identifiable information to any Brook Web Site. Since information regarding children under the age of 18 is not collected, Brook does not knowingly distribute personal information regarding children under the age of 18.
Third Party Web Sites
Confidentiality / Security
Brook takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Brook cannot guarantee the security of any information that is disclosed online.
If you choose to visit Brook Web Sites, your visit and any dispute over privacy is subject to this Notice and Terms and Conditions of Use, including limitations on damages and application of the law of the State of Illinois. If you have any concern about privacy at the Brook Web Sites please send us a thorough description, and we will try to resolve it. This Notice and the Terms and Conditions of Use may change from time to time and use of information we gather now is subject to the Notice in effect at the time of use. You should check our Web Sites frequently to see recent changes.
Effective Date: December 29, 2005