There are many exciting career opportunities at Brook! We look for people who have passion for the customer, creativity in finding new solutions, discipline as it relates to meeting high expectations of our customers, and a desire to succeed in what they do. We refer to our people as "team members". At Brook, our team members may have different roles but we all work together as a group, collectively and together to help our customers succeed as they are going through a significant life event.
In our hiring process, we search for people that have passion for serving customers. Our team members find satisfaction in helping our customers through challenging and stressful transitions in their lives. Whether you work in distribution, account management, information technology, customer service, or accounting, you will find that there is challenging and rewarding work at Brook.
If you have never worked in the furniture rental industry, we invite you to consider applying for a job at Brook. Many of our recent hires have come from other diverse industries and we have a training process and orientation that we employ to introduce you to the furniture rental business which will allow you to succeed in your job.
If you have worked in the furniture rental industry before, we also welcome you to consider joining the Brook team. It may appear initially that we are like your "previous furniture rental company" but we operate our business significantly different versus other companies in the furniture rental space. With a friendly smile, we may ask you to "unlearn" some of the business processes of your previous company!
The Brook Culture is focused on teamwork, continuous improvement, collaboration, and finding the best idea on how to serve a customer or how to accomplish an objective. Our company's focus is on "Extreme Service"™ and "Doing it Right". These two themes characterize our efforts as a company to provide an unmatched customer experience.
We run our business by geographic regions. Each region is led by a General Manager who leads the sales force, the showrooms, and the distribution center / operations team. This structure encourages our team members in the region to collaborate and focus on meeting customer needs during the transition through which they are going. Whether you work in California, Texas, Illinois, Georgia, Wisconsin, or the Washington DC area, our regions are run with the same principles and processes.
At our corporate headquarters in the northern suburbs of Chicago, our team members work in accounting, finance, merchandising / purchasing, information technology, human resources, marketing, Concierge sales, and customer service. Our management principles in the Lake Forest office consist of meeting business objectives, serving our customers and our regions with excellence, continuous improvement, teamwork, and finding the best idea.
We welcome you to explore more of our website, visit a showroom, or contact us to see if you have further questions about any of the following career opportunities. Brook Furniture Rental offers competitive compensation and benefit programs. Please click on one of the opportunities below to find out if there is an opportunity that is of interest to you!