We are dedicated to making sure your experience with us is done right. We call our guarantee the "Brook Promise."
|Great Furniture: We're sure you'll love our furniture. But if for any reason you are unhappy with an item you receive, contact us within 1 week of delivery and we will replace the item(s) with furniture of equal value at no additional charge. If any issue cannot be mutually resolved, we will pick up the furniture and refund your initial payment.|
|Responsive Service: We try to answer every call personally, and we will return any voicemail message left during normal business hours with our showroom, customer service, or Concierge team in 4 hours or less.|
|Timely Delivery: We guarantee delivery and pick up on the date promised, and to notify you with a "call ahead" telephone call on the delivery day.|
|Accurate Billing: Our goal is 100% accuracy. If you have not received your bill or feel it is incorrect we will resolve and correct the issue within 1 business day.|